Moderating effects of work engagement and job tenure on burnouteperformance among flight attendants

Moderating effects of work engagement and job tenure on burnouteperformance among flight attendants

Journal: Air Transport Management

Author: Ching-Fu Chen, Ya-Ling Kao

Published: 2012

Abstract

This study investigates how work engagement and job tenure moderate the effect of burnout on job performance of flight attendants. Using a sample of Taiwanese flight attendants, the results from hierarchical modeling reveal that flight attendants with high levels of work engagement report greater job performance when they perceive low levels of burnout. Flight attendants with high levels of job tenure report higher levels of performance when they perceive high levels of burnout.

Keywords: Job burnout, Work engagement, Job tenure, Flight attendant, Airline cabin crew

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