The antecedents and consequences of job stress of flight attendants e Evidence from Taiwan

The antecedents and consequences of job stress of flight attendants e Evidence from Taiwan

Journal: Air Transport Management

Author: Ching-Fu Chen, Ya-Ling Kao

Published: 2011

Abstract

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking ‘emotional labor’. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict / job stress / job satisfaction / organizational commitment / turnover intention.

Keywords: Job stress, Work-family conflicts, Job attitudes, Flight attendants

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