Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note

Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note

Journal: Air Transport Management

Author: Ching-Fu Chen

Published: 2006

Abstract

This study looks at the effects of job satisfaction, organizational commitment, and individual factors on flight attendants’ turnover intentions. It makes use of samples of the attendants from a Taiwanese airline company. From the results of a logistic regression  analysis, two aspects of organizational commitment (i.e. normative commitment and continuance commitment) as well as job-itself satisfaction were found significantly negative impact on flight attendants’ turnover intentions. In addition, wage and martial status were found to be significant predictors of turnover intentions.

Keywords: Job satisfaction; Organizational commitment; Labor turnover intention; Flight attendants

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